/* ── HELPERS ─────────────────────────────────────────────────────── */
.container { max-width: 1100px; margin: 0 auto; padding: 5rem 2rem 4rem; }
.btn-primary {
  background: var(--accent);
  color: var(--bg);
  border: none;
  border-radius: 8px;
  padding: 0.65rem 1.5rem;
  font-family: var(--font-body);
  font-weight: 600;
  font-size: 0.9rem;
  cursor: pointer;
  transition: opacity 0.15s;
}
.btn-primary:hover { opacity: 0.85; }
.btn-secondary {
  background: var(--bg-3);
  color: var(--fg);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 0.65rem 1.25rem;
  font-family: var(--font-body);
  font-weight: 500;
  font-size: 0.875rem;
  cursor: pointer;
}
.btn-accent {
  background: var(--accent-dim);
  color: var(--fg);
  border: none;
  border-radius: 6px;
  padding: 0.5rem 1rem;
  font-family: var(--font-body);
  font-size: 0.8rem;
  font-weight: 500;
  cursor: pointer;
}
.btn-sm { padding: 0.4rem 0.85rem; font-size: 0.78rem; }
.section-title { font-family: var(--font-display); font-size: 1.8rem; font-weight: 700; letter-spacing: -0.02em; }

/* ── NAV ─────────────────────────────────────────────────────────── */
.nav-links { display: flex; align-items: center; gap: 1.25rem; }
.nav-link { font-size: 0.82rem; color: var(--fg-muted); text-decoration: none; transition: color 0.15s; }
.nav-link:hover { color: var(--fg); }
.nav-user { font-size: 0.82rem; color: var(--fg-muted); }
.nav-logout-btn {
  background: none;
  border: 1px solid var(--border);
  color: var(--fg-muted);
  border-radius: 6px;
  padding: 0.3rem 0.8rem;
  font-size: 0.78rem;
  cursor: pointer;
  font-family: var(--font-body);
}

/* ── AUTH ─────────────────────────────────────────────────────────── */
.auth-container {
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 2rem;
}
.auth-logo {
  font-family: var(--font-display);
  font-size: 1.5rem;
  font-weight: 800;
  color: var(--fg);
  margin-bottom: 0.5rem;
}
.auth-sub { font-size: 0.9rem; color: var(--fg-muted); margin-bottom: 2rem; }
.auth-form { display: flex; flex-direction: column; gap: 0.75rem; width: 100%; max-width: 360px; }
.auth-form input {
  background: var(--bg-2);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 0.75rem 1rem;
  color: var(--fg);
  font-family: var(--font-body);
  font-size: 0.9rem;
  width: 100%;
}
.auth-form input:focus { outline: none; border-color: var(--accent); }
.auth-hint { font-size: 0.78rem; color: var(--fg-muted); text-align: center; margin-top: 0.5rem; }
.auth-error { color: #e05c5c; font-size: 0.82rem; text-align: center; }

/* ── DASHBOARD ─────────────────────────────────────────────────────── */
.dashboard-header { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 2rem; flex-wrap: wrap; gap: 1rem; }
.stats-row { display: flex; gap: 1rem; }
.stat-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 0.85rem 1.25rem;
  min-width: 90px;
}
.stat-card-num { font-family: var(--font-display); font-size: 1.5rem; font-weight: 700; color: var(--accent); line-height: 1; }
.stat-card-label { font-size: 0.72rem; color: var(--fg-muted); margin-top: 0.2rem; }
.stat-card.critical .stat-card-num { color: #e05c5c; }
.stat-card.overdue .stat-card-num { color: #e0a05c; }

/* Ticket list */
.ticket-list { display: flex; flex-direction: column; gap: 0.75rem; }
.ticket-row {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 1.1rem 1.25rem;
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 1rem;
  align-items: center;
  cursor: pointer;
  transition: border-color 0.15s;
  text-decoration: none;
}
.ticket-row:hover { border-color: var(--accent-dim); }
.ticket-row-priority { font-size: 0.7rem; font-weight: 600; padding: 0.25rem 0.65rem; border-radius: 100px; text-transform: uppercase; letter-spacing: 0.06em; }
.priority-critical { background: #2a1a1a; color: #e05c5c; }
.priority-high { background: #2a2a1a; color: #e0a05c; }
.priority-medium { background: #1a1a2a; color: #7a8ae0; }
.priority-low { background: #1a2a1a; color: #7ae07a; }
.ticket-row-body { display: flex; flex-direction: column; gap: 0.3rem; }
.ticket-row-subject { font-size: 0.9rem; font-weight: 500; color: var(--fg); }
.ticket-row-meta { font-size: 0.75rem; color: var(--fg-muted); display: flex; gap: 0.75rem; }
.ticket-row-client { font-weight: 600; color: var(--accent); }
.ticket-row-right { text-align: right; }
.ticket-row-sla { font-size: 0.72rem; color: var(--fg-muted); }
.sla-overdue { color: #e05c5c !important; }
.ticket-row-topic { font-size: 0.7rem; color: var(--fg-muted); background: var(--bg-3); border: 1px solid var(--border); border-radius: 4px; padding: 0.15rem 0.5rem; }

/* ── CLIENT SUBMIT FORM ────────────────────────────────────────────── */
.form-header { margin-bottom: 2.5rem; }
.form-sub { font-size: 0.9rem; color: var(--fg-muted); margin-top: 0.5rem; }
.client-form { display: flex; flex-direction: column; gap: 1.25rem; max-width: 620px; }
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 1rem; }
.form-group { display: flex; flex-direction: column; gap: 0.4rem; }
.form-group label { font-size: 0.8rem; font-weight: 500; color: var(--fg-muted); letter-spacing: 0.03em; }
.form-group input, .form-group textarea {
  background: var(--bg-2);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 0.7rem 1rem;
  color: var(--fg);
  font-family: var(--font-body);
  font-size: 0.875rem;
  width: 100%;
  resize: vertical;
}
.form-group input:focus, .form-group textarea:focus { outline: none; border-color: var(--accent); }
.success-box { max-width: 620px; margin-top: 2rem; background: var(--surface); border: 1px solid var(--border); border-radius: 12px; padding: 2.5rem; text-align: center; }
.success-icon { font-size: 2.5rem; color: #7ae07a; margin-bottom: 1rem; }
.success-box h2 { font-family: var(--font-display); font-size: 1.5rem; margin-bottom: 0.75rem; }
.success-box p { font-size: 0.9rem; color: var(--fg-muted); }
.ai-analysis-box { margin-top: 1.5rem; text-align: left; background: var(--bg-2); border: 1px solid var(--border); border-radius: 8px; padding: 1rem; }
.ai-analysis-label { font-size: 0.72rem; color: var(--accent); text-transform: uppercase; letter-spacing: 0.08em; margin-bottom: 0.5rem; }

/* ── TICKET DETAIL ────────────────────────────────────────────────── */
.ticket-detail-header { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 2rem; flex-wrap: wrap; gap: 1.5rem; }
.back-link { font-size: 0.8rem; color: var(--fg-muted); text-decoration: none; display: block; margin-bottom: 0.75rem; transition: color 0.15s; }
.back-link:hover { color: var(--fg); }
#ticket-subject { font-family: var(--font-display); font-size: 1.6rem; font-weight: 700; letter-spacing: -0.02em; margin-bottom: 0.75rem; }
.ticket-meta { display: flex; gap: 1rem; flex-wrap: wrap; }
.meta-pill { font-size: 0.75rem; background: var(--bg-3); border: 1px solid var(--border); border-radius: 100px; padding: 0.2rem 0.65rem; color: var(--fg-muted); }
.ticket-actions { display: flex; gap: 0.75rem; align-items: center; flex-wrap: wrap; }

.ticket-layout { display: grid; grid-template-columns: 1fr 280px; gap: 1.5rem; margin-bottom: 2rem; }

.ticket-messages { display: flex; flex-direction: column; gap: 0.75rem; }
.msg { border-radius: 10px; padding: 1rem 1.1rem; max-width: 85%; line-height: 1.5; font-size: 0.875rem; }
.msg-client { background: var(--bg-3); border: 1px solid var(--border); align-self: flex-start; }
.msg-tech { background: #1e2a1a; border: 1px solid #2a3a1e; align-self: flex-end; }
.msg-header { font-size: 0.72rem; color: var(--fg-muted); margin-bottom: 0.35rem; }
.msg-body { color: var(--fg); white-space: pre-wrap; }
.msg-client .msg-header { color: var(--accent-dim); }

.ticket-sidebar { display: flex; flex-direction: column; gap: 1rem; }
.sidebar-section { background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: 1.1rem; }
.sidebar-title { font-size: 0.75rem; color: var(--fg-muted); text-transform: uppercase; letter-spacing: 0.08em; margin-bottom: 0.85rem; font-weight: 500; }
.ai-suggestion { background: var(--bg-2); border: 1px solid var(--border); border-radius: 8px; padding: 0.85rem; font-size: 0.82rem; color: var(--fg-muted); line-height: 1.5; margin-bottom: 0.75rem; white-space: pre-wrap; }
.info-grid { display: flex; flex-direction: column; gap: 0.6rem; }
.info-row { display: flex; justify-content: space-between; gap: 0.5rem; }
.info-key { font-size: 0.75rem; color: var(--fg-muted); }
.info-val { font-size: 0.78rem; color: var(--fg); font-weight: 500; text-align: right; }

.reply-box { background: var(--surface); border: 1px solid var(--border); border-radius: 12px; padding: 1.5rem; }
.reply-title { font-family: var(--font-display); font-size: 0.9rem; font-weight: 700; margin-bottom: 0.85rem; }
.reply-box textarea {
  background: var(--bg-2);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 0.75rem 1rem;
  color: var(--fg);
  font-family: var(--font-body);
  font-size: 0.875rem;
  width: 100%;
  resize: vertical;
  margin-bottom: 0.75rem;
  box-sizing: border-box;
}
.reply-actions { display: flex; gap: 0.75rem; }
.reply-actions button:disabled { opacity: 0.5; cursor: not-allowed; }

.status-select {
  background: var(--bg-3);
  border: 1px solid var(--border);
  border-radius: 8px;
  color: var(--fg);
  font-family: var(--font-body);
  font-size: 0.82rem;
  padding: 0.4rem 0.75rem;
  cursor: pointer;
}

/* ── COMPLIANCE TODOS ───────────────────────────────────────────────── */
.compliance-section { background: #f5f3ff; border: 1px solid #c4b5fd; border-radius: 12px; padding: 1.25rem; margin-bottom: 2rem; }
.compliance-header { display: flex; align-items: center; gap: 0.75rem; margin-bottom: 1rem; }
.compliance-header i { color: #7c3aed; font-size: 1.1rem; }
.compliance-header h2 { font-family: var(--font-display); font-size: 0.95rem; font-weight: 700; margin: 0; color: #4c1d95; }
.compliance-link { margin-left: auto; font-size: 0.8rem; color: #7c3aed; font-weight: 600; }
.compliance-todo-card { background: white; border: 1px solid #e9d5ff; border-radius: 8px; padding: 0.85rem 1rem; display: flex; align-items: center; justify-content: space-between; margin-bottom: 0.5rem; }
.compliance-todo-info { display: flex; flex-direction: column; gap: 0.25rem; }
.compliance-todo-subject { font-size: 0.85rem; font-weight: 600; color: #4c1d95; text-decoration: none; }
.compliance-todo-subject:hover { text-decoration: underline; }
.compliance-todo-meta { display: flex; align-items: center; gap: 0.5rem; font-size: 0.72rem; color: #7c3aed; }
.badge-hipaa { background: #7c3aed; color: white; border-radius: 100px; padding: 0.1rem 0.5rem; font-size: 0.68rem; font-weight: 600; }
.priority-badge { font-size: 0.7rem; font-weight: 600; padding: 0.25rem 0.65rem; border-radius: 100px; text-transform: uppercase; }
.priority-high { background: #2a2a1a; color: #e0a05c; }

/* ── RESPONSIVE ────────────────────────────────────────────────────── */
@media (max-width: 768px) {
  .container { padding: 5rem 1.25rem 3rem; }
  .form-row { grid-template-columns: 1fr; }
  .ticket-row { grid-template-columns: auto 1fr; }
  .ticket-row-right { display: none; }
  .ticket-layout { grid-template-columns: 1fr; }
  .stats-row { flex-wrap: wrap; }
}